4 Keys to Apologies

I’ve been working on my apologies lately. Apologies can be powerful in helping all involved move forward if done well and can perpetuate harm if done poorly. At a recent restorative justice training I attended we discussed their keys to an effective apology. Here are the four key components to an apology outlined by David Karp.

What happened – “I spilled the milk.”
My role. “I spilled the milk.”
What I won’t do. “I won’t spill the milk again.”
What I will do. “From now on, I will use two hands when I grab the milk.”

There are plenty of opportunities to observe and evaluate celebrity apologies for these components. Then you can practice and evaluate your own apologies. I think we all have plenty of opportunities.

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Keith works with senior higher education leaders through Evolve’s leadership coaching journeys that build leadership capacity and with institutions through the Curricular Approach, bringing intentionality, clarity, alignment, and integration to learning beyond the classroom. If you’re ready to move forward, let’s connect